Introduction

At Enertwist® Cordless Screwdriver, Oscillating Tool, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website ienertwist.shop or make purchases from us.

Please take a moment to familiarize yourself with our privacy practices. By visiting our website or making purchases, you agree to the terms of this Privacy Policy.

Information We Collect

We collect both personal and non-personal information from you when you visit our website or make purchases. Personal information refers to any information that can be used to identify you as an individual, such as your name, address, email address, or phone number.

Non-personal information refers to information that cannot be used to identify you, such as demographic information, browsing patterns, and other statistical data.

Information You Provide Directly to Us

We collect information you provide directly to us when you make a purchase, submit an inquiry, register for an account, participate in contests or surveys, or otherwise communicate with us. This may include:

• Contact details such as your name, email address, mailing address, and phone number.
• Payment information such as your credit/debit card number, expiration date, CVV code, and billing address.
• Account login credentials such as your username, password, and security question answers.
• Feedback and correspondence such as information you provide in customer service inquiries, product reviews, contest entries, or surveys.
• Marketing preferences such as your opt-in or opt-out selections for receiving promotional emails, SMS messages, telephone calls, or postal mail from us.
• Demographic information such as your age, gender, product preferences, household data, and interests.
• Any other information you choose to provide, such as product registration data, contest entries, or content you contribute to our website or community forums.

Information We Collect Automatically

We also collect certain information automatically through our website technology and analytics tools. This includes:

• Log data such as your IP address, access dates and times, browser type, and operating system.
• Device data such as your device identifier, device type, browser type, operating system, and mobile network carrier.
• Location data such as your approximate geographic location based on your IP address.
• Usage data such as pages you visit, links you click, files you download, and your activity on our website.
• Cookie data from tracking technologies we use, such as cookies, web beacons, pixels, and device identifiers.

Information We Collect From Other Sources

In some cases, we collect information about you from third party sources. This may include:

• Social media platforms if you interact with us through those channels.
• Advertising networks and analytics providers to serve targeted ads and analyze traffic.
• Public databases, mailing/email list vendors, and joint marketing partners.
• Consumer data resellers from which we purchase demographic data to supplement our records.
• Channel partners through which we sell and distribute products.

How We Use Information

We use the information we collect for a variety of business purposes such as:

• Fulfilling orders for products or services you purchase.
• Processing payments and preventing fraudulent transactions.
• Creating and managing accounts if you register on our website.
• Responding to inquiries that you submit to us.
• Sending administrative communications related to orders, account management, technical issues, etc.
• Sending promotional communications about products, services, sales, or events.
• Conducting analytics to improve our website and customer experience.
• Showing targeted ads based on your interests and browsing history.
• Personalizing your experience by presenting content and offers tailored to you.
• Ensuring compliance with company policies, industry regulations, and legal obligations.
• Debugging technical issues and monitoring website traffic and usage.
• Performing audits related to internal processes or external requests.
• Combining data from third party sources to supplement our records.
• Any other purposes disclosed at the time of collection or that would be reasonably expected based on the context.

Legal Basis for Processing Data

We collect and process personal data about you only when we have a legal basis for doing so under applicable EU laws. This includes processing based on:

• Contractual necessity to take steps required entering into or fulfilling our contracts.
• Legitimate interests such as operating, improving, and marketing our business effectively.
• Legal obligations to comply with laws and regulations that apply to us.
• Consent that you expressly grant to our collection and use practices. You have the right to withdraw this consent at any time.
• Vital interests to protect the personal safety or health of you or others.
• Public interest to carry out tasks that advance the general welfare.
• Any other legally permissible grounds that ensure the processing is fair and transparent.

Information Disclosure

We will not disclose, share, rent, sell, or transfer your personal information to third parties except as outlined below:

• To our affiliated companies and channel partners for business purposes. We ensure protections are maintained across these entities.
• To our third party service providers who help us operate our business, such as payment processors, shipping agents, marketing companies, and customer support providers. We restrict their access only to the information needed to perform contracted services.
• To comply with legal obligations, enforce our Terms of Service, or protect our rights and safety and those of others.
• In connection with a sale, merger, transfer, exchange, or other disposition of all or part of our business or assets.
• With your consent or at your instruction to do so.

We do not sell or rent your personal information to third parties for their direct marketing purposes. We may publicly share aggregated or anonymized versions of non-personal information that does not identify you.

Data Retention

We retain personal information only as long as needed to fulfill the purposes outlined in this policy, unless otherwise required by law. We will then dispose of your information securely or anonymize it so that you can no longer be identified from it.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your information from unauthorized or unlawful processing and accidental loss, damage, or destruction. This includes:

• Encryption of sensitive financial data transmitted over the internet.
• Limiting access to personal data only to authorized employees or third party providers who require it to perform their duties.
• Maintaining physical, electronic, and procedural safeguards such as access controls, vulnerability testing, and data backup plans.
• Storing personal data only on servers located in controlled facilities.

While we follow generally accepted standards and best practices to protect your personal information, no data storage or transmission is 100% secure. We cannot guarantee absolute security of information transmitted to or from our website.

Your Data Rights and Choices

You have certain rights related to your personal data under EU and other privacy and data protection laws. These include rights to:

• Access your personal data that we hold.
• Rectify inaccurate or incomplete personal data that we hold about you.
• Erase your personal data when it is no longer needed for the purposes it was collected.
• Restrict processing of your personal data in certain circumstances.
• Portability to copy or transfer your personal data to another controller.
• Object to processing of your personal data for legitimate interests or direct marketing.
• Not be subject to automated decision-making including profiling if it produces legal effects on you or similarly significantly affects you.

Where our processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on your prior consent.

To exercise these rights, contact us using the contact details in the How to Contact Us section below. We will respond to your request in accordance with applicable laws.

In your privacy settings or through other means we make available, you also have choices to manage the following:

• Cookies and similar tracking technologies. You may be able to opt-out of some or all cookies and other tracking tools. Your browser settings may also allow you to block cookies and trackers.
• Promotional communications. You can opt out of receiving promotional messages from us by following the instructions in those messages or changing your account settings.
• Targeted advertising. You can opt out of targeted ads served by some advertising networks by visiting opt-out pages maintained by industry groups such as the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Alliance.
• Postal mailings. You can opt out of postal marketing messages through the methods described in those communications.

Note that if you opt out of certain advertising networks, you may continue to receive ads from those networks, although they will not be matched based on your interests. Also, opting out only means that we will not show you interest-based ads. You may still receive marketing communications from us that are not based on your interests.

Cookies and Similar Technologies

We use cookies and similar technologies on our website and mobile apps. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements.

Cookies are small text files placed in device browsers that store preferences and facilitate and enhance website use. Cookies alone cannot identify you. They only become identifiable when linked to personally identifiable information that you have provided us either directly or indirectly.

Common types of cookies we use include:

• Strictly Necessary Cookies required for core website functionality like authentication, security, payments, and compliance.
• Performance Cookies collect anonymous data on how visitors interact with our website and help us diagnose technical issues and improve performance.
• Functionality Cookies allow our website to remember choices you make and personalize your experience.
• Targeting/Advertising Cookies used by advertising networks to serve relevant ads to you as you browse.

Some cookies are placed by third party services that appear on our site. These include social media features, analytics tools, marketing trackers, and embedded media players. The third parties use cookie tracking technology to track certain non-personal information about you, such as webpage visits, links clicked, and videos or content viewed outside of our website. This data allows them to display targeted ads and analyze usage across the internet and multiple sites.

Your browser settings allow you to block or delete cookies. However, if you do that, our website may not work properly. For more information on managing cookies, visit www.allaboutcookies.org.

Online Behavioral Advertising and Do Not Track Signals

We allow third party advertising partners to use cookies and other technologies to collect information about your browsing activities over time and across different websites when you use our website. They use this data to show you advertisements that may be relevant to your interests on our website and other sites you visit.

You can opt out from receiving interest-based advertisements served by some third parties by visiting:

• Network Advertising Initiative: www.networkadvertising.org/choices
• Digital Advertising Alliance: www.aboutads.info/choices
• European Interactive Digital Advertising Alliance: www.youronlinechoices.eu

Your browser or device may include a “Do Not Track” signal indicating you do not wish to be tracked across websites. Our website does not currently respond to Do Not Track signals. If we do so in the future, we will describe how in this policy.

Third Party Links and Features

Our website and communications may contain links to other websites, platforms, or services not operated by us. We are not responsible for the privacy practices of such third party sites. Please read the privacy policies of all websites you visit.

Our website may allow interactions and integrations with third party apps, tools, social media platforms, and other features. These may collect information about you including personal data like your IP address and username, and non-personal data related to the content you share. We are not responsible for how those third parties collect or use your information. Their privacy policies and terms of use, not ours, govern their practices. Please read the privacy policies of all third party sites and services you use.

International Data Transfers

We are a global business and transfer personal data of EU individuals outside the European Economic Area, including the the United States, for business purposes. We rely on legally-provided mechanisms such as Standard Contractual Clauses to lawfully conduct these transfers and ensure an adequate level of protection for personal data. Please contact us if you would like further information on the transfers mechanisms we rely upon.

Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal data from children under 13 without obtaining parental consent. If you are the parent of a child under 13 and believe they have provided us information without your consent, please contact us using the information below so we can take appropriate action.

California Privacy Rights

The California Consumer Privacy Act (CCPA) provides specific rights around access to and deletion of personal information of California residents collected by businesses. If the CCPA is applicable, in addition to the rights above, you may have the right to request details about the categories of personal information we collect, the categories of sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it. You also have the right to request deletion of personal information we collect or maintain about you.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can get in touch with us:

• By email: [email protected]
• By phone number: (615) 555-1234
• By mail: 123 Enertwist Lane, Nashville TN 37217

Changes to this Privacy Policy

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change, we will update the “Last Updated” date at the top of this page. Please review this policy periodically to stay informed of our latest practices. Continued use of our website constitutes acceptance of any changes.

Last Updated

This Privacy Policy was last updated on March 1, 2023.